Refund Policy

1. Refund Eligibility
1.1 Money-Back Guarantee
We offer a 14-day money-back guarantee on all template purchases. This guarantee is designed to give you peace of mind when purchasing our products.

1.2 Eligibility Requirements
To be eligible for a refund, the following conditions must be met:

Request submitted within 14 days of purchase
Templates have not been extensively used or modified
Valid reason provided for the refund request
Original proof of purchase available
2. Non-Refundable Items
2.1 Excluded Items
The following items and situations are not eligible for refunds:

Templates that have been extensively modified or customized
Custom development or consultation services
Templates that have been resold or distributed
Downloadable products that have been accessed
Services that have been fully rendered
2.2 Special Circumstances
In certain cases, we may make exceptions to our refund policy at our discretion, such as:

Technical issues preventing product use
Incorrect product delivery
Duplicate purchases
3. Refund Process
3.1 How to Request a Refund
Follow these steps to request a refund:

Contact our support team at connect@plrduniya.com
Provide your order number and purchase date
Explain the reason for your refund request
Include any relevant screenshots or documentation
3.2 Review Process
We review all refund requests within 1-2 business days
You will receive email updates about your request status
Additional information may be requested if needed
4. Processing Time
4.1 Refund Timeline
Refund approval: 1-2 business days
Processing time: 5-7 business days
Bank processing: 3-10 additional business days
4.2 Payment Method Specifics
Refund timing varies by payment method:

Credit Card: 5-10 business days
PayPal: 3-5 business days
Bank Transfer: 7-10 business days
Note: Your financial institution’s processing time may affect when you see the refund in your account.

5. Contact Information
For refund-related inquiries:

Email: connect@plrduniya.com
Address: 384/N,Maharani Indira Devi Road, Pallysree Pally, Kolkata- 700060
Support Hours: Monday-Friday, 9 AM – 5 PM EST
Response Time: Within 24 hours
Last updated: August 17, 2025
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